I now always order food online from Zomato. Whether it is spicy biryani or a dessert, Zomato makes everything easy for me, but one part of this process often gets overlooked: rating the delivery person. It is always great to share good or bad experiences with the delivery boys, who work hard to bring your meals right to your doorstep. So, let’s dive into how to rate a delivery boy on Zomato, why it matters, and how we can make our feedback constructive and meaningful.
Why Rate Delivery Boys?
Before we dive into the how-to, let’s talk about the why. When I rate a delivery person, I’m not just clicking stars for the fun of it. This feedback serves several purposes:
- Encouragement: If a delivery person does exceptionally well, I would let them know. Just to give them a thumbs up would make them feel more productive and appreciated.
- Constructive criticism: Sometimes things did not go as planned. Maybe my order was late or even just missing an item. Having honest feedback can improve service sometimes.
- Transparency: Just as I would like to know the rating of a restaurant, delivery boys deserve to be rated and evaluated for their efforts.
Every time I rate a delivery person, I remember the number of others he serves every day. It is his way of giving back a little.
How to Rate Your Delivery Boy on Zomato
1: Finish Your Order
When your order arrives, take some time to rate your experience. I always think it helps me write a few lines of what was the delivery experience like. Was the person delivering pleasant? Did the person delivering arrive at a good time? This really helps you when you actually have to rate them later.
2. Open the Zomato App
Once I am ready to rate, I open the Zomato app on my cell phone. It is user-friendly enough so that I can find the orders I have placed lately without much hassle.
3. Find Your Recent Orders
I go to the “Orders” section from the application. There I find my latest deliveries. On clicking the order to which I want to relate, it takes me to the details page where I find the name of the delivery guy along with an option of “Rate.”
4. Choose a Star Rating
Zomato uses a star rating, which goes as high as five stars. That is how I usually determine:
- 5 Stars: Excellent service. This delivery guy was punctual, nice, and lovely.
- 4 Stars: Overall good service but with some setbacks. They might have gotten there a bit late, or they forgot to address me.
- 3 Stars: Average service. There is a lot that went wrong, though it was not a total shambles.
- 2 Stars: Below average. The delivery was late, and my order wasn’t correct.
- 1 Star: Terrible service. This is for when the delivery person did not meet the most basic expectations.
For example, just last week, I got a delivery that came in so late because of heavy traffic. The delivery guy apologized to me and gave me a complimentary dessert for the hassle they caused me. So I gave them four stars since they managed things quite well.
5. Add Comments
Once I click the star rating, I make sure to always include a comment. This is my place to be specific. Some tips are:
- Be Specific: Instead of just writing “Good job,” I might write, “Delivery on time and food was hot!” It gives the delivery guy as well as Zomato proper feedback.
- Be Honest: If there was a problem, like missing an item, I say that directly. For example, “I didn’t get my soda, but the delivery man was nice.”
- Keep It Respectful: This is so important because everybody has their bad days and my goal in giving a review is not to belittle efforts but rather to give constructive criticism.
6. Publish Your Rating
Once I have given the star rating and comment, then I hit the “Submit” button. That way, it makes me feel that I am helping the Zomato community positively.
Personal Life Experience
I want to share one personal experience with you. A couple of months back, I had ordered for dinner at a local restaurant. Rahul is my delivery boy. Rahul was punctual as well and came with a smile and handed me the food.
The dish ordered by me however missed its side item, upon reporting the issue to Rahul he phoned the restaurant promptly, and it came home to my house in under half an hour, proactive from his end won him that stars surely and rated accordingly commenting quick on the review to end.
This experience teaches me that delivery boys like Rahul often face unexpected situations. Taking time to rate him was an appreciation of his hard work and dedication.
Feedback with Empathy
I remind myself that they are human beings, too. They can have bad days, just like everyone else. The next time you are about to give a low rating, think about the person behind the delivery. Were they struggling with a heavy load? Did they navigate traffic just to ensure your food arrived hot?
For instance, I once had a delivery person who seemed exhausted after a long day. I decided to leave a positive review, acknowledging their effort despite the long wait. My comment read, “I appreciate your hard work. Thank you for delivering my meal with a smile!
Rating the delivery boys on Zomato isn’t just about a button click; it is about sharing my experience and endorsing hard work, creating further opportunity for improvement. I am actually thinking of the delivery guy every time I press the button how it will make him a better guy for another delivery guy, and even perhaps it will be a different person someday who will be at least expecting me and more.
So next time you order through Zomato, remember: your feedback matters. Take the time to rate your delivery person. After all, they play a very important role in making our dining experience enjoyable. Let’s appreciate their efforts and encourage them to keep doing what they do best!
