Swiggy which is at the front in terms of online food delivery in India has made it so easy to order food. In a few taps users are able to go through a large choice of restaurants, look at their menus, and have their favorite dishes brought right to their door step. But there are times which see a customer cancel an order. Be it from an accidental choice, a change of mind, or an unexpected delay, knowing how to go about the process of canceling an order on Swiggy is a great help. In this article we will take you through all that you require to know about how to cancel order on Swiggy and what to expect at each step.
Table of Contents
Understanding Swiggy’s Order Cancellation Policy
Swiggy has a policy which is flexible and at the same time fair to restaurant partners and delivery personnel. We have put in place an order cancellation option but with that comes certain terms. Once an order is placed it goes through many stages which include restaurant confirmation, food prep, pick up by the delivery partner, and delivery to the customer. What we allow for cancellation is based mainly on which stage of the process the order is in.
Restaurant Confirmation Stage
If at the time of the order the restaurant has still not put the food in preparation, the user can usually cancel the order right from the app with no issues. Also in most of those cases Swiggy will provide a full refund to the original payment method which the user paid with or to Swiggy Wallet as per what the user prefers and what was used for that particular payment.
Post-Preparation Stage
Once restaurants start on food preparation Swiggy’s flexibility in terms of cancel orders goes down. This is to reduce waste and to make sure our restaurant partners are not at a disadvantage. If the food is out of the kitchen the chances of getting a refund go down. In such a case Swiggy may charge a cancellation fee or turn cancellation requests away.
Here is Steps how to cancel Order on Swiggy.
Although the process of cancellation is simple really what is important is that you do it right away to avoid issues. The sooner you go ahead and cancel the better your chance of a full refund and a smoother experience.
Step1. Using the Swiggy Mobile App
Most of Swiggy’s user base uses the mobile app for interaction which we have for both Android and iOS. To cancel an order go to the “Orders” section. In there you’ll see all recent and going[going should be present] orders.
Step2. Accessing the Order Details
Upon tapping the order you want to cancel a new screen will open out which will display the order summary, restaurant info and real time status updates. At the bottom of the screen or within the three dot menu at the top right hand corner you will see the “Help” or “Support” button.
Step3. Requesting a Cancellation
In the help section we have put in place our customer support chatbot and live agent system. In here you are able to put in a request to cancel your order. The chatbot will ask for the reason behind the cancellation and will also check the order status to see if indeed cancellation is a go. If it is we will process it from our end and you will receive a confirmation message right away.
Step4. Using the Swiggy Website
If you are using Swiggy on a desktop browser the cancellation process is very much the same. Go to your account, head over to the “Orders” tab, and choose the order you wish to cancel. From that point go to support which is at your disposal to put in a request for cancellation. May be you will be directed to a chat window or given a form to fill out regarding your cancellation reason.
Read Also : How to Deactivate Swiggy Money Wallet
What happens when you cancel an order?
Cancel out of an order on Swiggy sets in motion a series of auto and manual checks. Once the order is canceled we will notify you via the app and email. Based on how far your order was into the preparation and delivery at the time of cancelation you may get a full, partial or no refund at all.
Refund Timeline and Method
Refunds we see posted between 2 to 7 business days. With respect to payment which was done via UPI, credit or debit card, that which you paid out is returned to the same method. As for orders that were paid using Swiggy Wallet or SuperCoins the refund is put back into your Swiggy account almost right away.
Can which orders be cancelled? COD (Cash on Delivery).
COD orders have a different, more flexible return policy which is so because at the time of order placement no money has changed hands. For the most part if your order has not yet been prepared or shipped out you may go ahead and cancel the order without penalty. At the same time it is considerate to cancel as soon as you can which in turn will also ease the restaurant and delivery team’s work.
What can you not do with Swiggy orders?
Although we have options for cancellation, at times Swiggy will not go through with it. For example at the drop off stage when the delivery partner has already picked up the food or is at the door step we may not see that option. In such cases we advise to take the delivery and if in fact there is an issue with it to raise a complaint at a later time.
Best Practices to Avoid Order Cancellations
While we do have the option to cancel orders with Swiggy, it is better to review your cart first. Check that the restaurant is open, the delivery time works for you, and that you have the right address. If you are ordering for a group of people make sure all agree on the order to avoid post placement changes.
Read Also : How to Cancel Zomato Order
Conclusion
Cancel out an order on Swiggy is a very easy process which also becomes a lot easier if you do it early in the game during the initial order phases. Though we are given the flexibility to cancel what we want, the platform also has in place certain rules to protect the restaurant partners and delivery agents from losses. By learning how Swiggy’s cancel policy works into play and what stages you can catch them at, you will be able to better control your food delivery experience. Also always bear in mind that reaching out to Swiggy’s support team at the first sign of an issue is the best way to get things resolved smoothly.
